1. Cancellation & Rescheduling
48-Hour Notice: Notification of cancellation or rescheduling must be received at least 48 hours before your scheduled session.
Late Cancellations: If you cancel with less than 48 hours' notice, or fail to attend your session ("No-show"), the full session fee will be forfeited. No refunds or complimentary rescheduling will be provided.
2. Refund Policy
Service Guarantee: If a session is cancelled by The Hidden Jane (e.g., due to practitioner emergency), you will receive a full refund or the option to reschedule at no extra cost.
3. Inclement Weather
Signal No. 3 / Red Rainstorm: Sessions will proceed as usual unless otherwise notified.